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Cancelling - Returns - Refunds - Exchanges

We may occasionally be unable to fulfil your order due to some unexpected situations – we are only humans
and some minor mistakes happen. Sometimes things are totally out of our control. But if anything is forcing us
to cancel your order we will notify you as soon as we can and refund any money we owe you immediately.


1. When you want to cancel

We understand that you can change your mind after you have placed your order and for instance you wish
to amend the size or cancel the order completely.
You have full right to do so and as long as you act fast and let us know, we will adjust the order before it is
dispatched. Best thing is to email as at info@applefit.co.uk or simply contact us by calling, and we will do
our best to ammend your order.

You may also find out that the lovely shoes which arrived happened to be unsuitable and you wish to return
them. In that case, you need to inform us about your intention to return. You can do it by dropping an email,
or starting a return process via your customer account or via the link sent with your order confirmation.

We take care to inspect our stock when we receive it from the producers, however if you spot that the shoes
you ordered are faulty or damaged, please contact us as soon as possible.



2. Free return label

Currently we offer a complementary returns using Hermes courier service.
In order to receive a free label you need to contact us by email first and if possible briefly state the reason for
your return.

We will initiate the return in our system and you will receive an email confirming that. We will then write
to you by email to confirm that the return label has been created. By this time you should have received a
direct email from the courier (Hermes) with your label to be printed out or a bar code which is to be scanned
at the parcel drop off location.

In case you do not hear from Hermes, please contact us and we will resend the label.

You can initiate the return yourself without emailing us first. This is accessible from the order confirmations
emails sent automatically or from your account if you have created it.

If you do so, please choose the option to send the order yourself, using whichever courier you wish to, however
please make sure you keep the proof of posting as we will not be liable if the parcel won’t turn up on our end.

When you arrange the return yourself and you pay for your return, we will not refund the cost of it. We will
however refund you for the order including delivery charges we have applied.

*If you wanted to return shoes which were bought during a seasonal sale or as part of the sale on discontinued
lines/last pair from the model rage, we wont be able to provide a free return label, you will need to send
the shoes back on your own expense. We will refund you the order value excluding the delivery charge.



3. Refunds

We are a small company and we don’t require too complicated procedures or long times to arrange your
refund. It usually takes us 1-2 working days after receiving the shoes to send your money back.



4. Sending your order back - what you need to know

We take care about our products and wish that you look after them too, especially if you need to send them
back to us.
We are happy to quickly refund the full amount of your order as long as the shoes return to us in unused
condition together with their original packaging.
If however the returned shoes or the box will show signs of inappropriate handling we will reduce your refund
to reflect the loss of the product value caused by the above.

We strongly advise you to secure the box by wrapping it in the paper or protecting it by any other way, and
do not stick the posting labels directly on the surface of the box.

The shoes must not show signs of wear and need to be in the same condition as received.



5. Exchanges

Unfortunately we don’t offer exchange service and if you would like to order different size or style you need
to proceed with a new order.

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