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Delivery Information

1. Delivery

For majority of our orders we use Hermes courier service and our costs as well as
the delivery times are directly based on them.

We require a signature upon delivery.

We may occasionally use Royal Mail or alternative courier service.



2. Delivery Cost

Our delivery cost will be displayed on the product page as well as when you check out.
The cost may vary depending on the destination.

If at the point of check out our website system didn’t generate your delivery cost,
please get in touch and we will do our best to resolve this matter. We may need to make a
special arrangements but we will do our best to send your beautiful shoes out.

We do not generally deliver outside England and Wales, Scotland, Northers Ireland,
the Isle of man and Channel Islands. If however we accept an order for delivery outside that area,
you may need to pay import duties as we will not pay them.



3. International deliveries

We generally don’t deliver internationally. However if you would like us to send the shoes abroad, we are
happy to help and make special arrangements for you. In that case though your order will require additional
delivery costs and you will need to cover them. There may also be further costs related to custom duties and
taxes which are applied when your parcel is being delivered to your destination. We do not have any control
over those costs and it is you who will be liable to pay any taxes and duties applied. You may wish to check with
your local customs office before placing an order.


4. Delivery Time

We aim to dispatch your order no later than within 2 working days from the day you have placed it.

We use standard delivery times offered by the courier (mainly Hermes, occasionally Royal Mail) which is
between 3-5 working days from dispatch
(working days are Monday – Friday, except bank or public holidays).

If you require your shoes earlier, we are happy to arrange next day delivery. You need however contact us
before placing an order so we will check if we can arrange it for you. It might be subject to additional costs
which we will need to add to your order.

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